Refund Policy
30-Day Satisfaction Guarantee – Try It at Home
We want you to feel completely confident when shopping with Scanovus. That’s why we offer a 30-day satisfaction guarantee on all products purchased through our website or at one of our popup events.
You’re welcome to try the machine at home. If you’re not satisfied, you can return it within 30 days of your order date—no questions asked.
To be eligible for a return:
- The product must be returned in good condition and in its original packaging.
- You are responsible for covering the return shipping costs and customs fees if any.
- Items purchased from third-party retailers must be returned directly to them.
How to Make a Return
- Email us at [email protected] with the subject line: “Return”.
- Include your order number (e.g., SCO-xxxx).
- We’ll respond with detailed return instructions.
Once we receive and inspect the returned item, your refund will be processed within 14 days.
Claims & Warranty
All our products are subject to strict quality control, but if you experience an issue due to a manufacturing or material defect, we’re here to help.
Your product is covered under warranty for any fault that occurs under normal use. This does not include damage caused by accidents, improper handling, or misuse.
How to File a Claim:
- Email [email protected] with the subject line: “Claim”.
- Include:
- A short description of the issue and how it occurred.
- Your order number (e.g., SCO-xxxx).
- Photos or a short video clearly showing the problem.
We’ll review your claim and get back to you with a solution as quickly as possible.
If you have any questions, don’t hesitate to reach out to us at [email protected] — we’re happy to assist you!