Terms Of Service

1. General Information

These Terms & Conditions (“Terms”) apply when you as a consumer (“Customer”) make a purchase via https://scanovus.store/ or at a Scanovus pop-up event. By placing an order, you agree to be bound by these Terms, forming a contract between you and:

Scanovus
CVR Number: 41691387
Email: [email protected]

Return Address:
Att: Scanovus
STORE-PIT
Fiskerbakken 5
3250 Gilleleje
Denmark

We reserve the right to update these Terms at any time.

2. Orders & Confirmation

By using our Website and placing an order, you confirm that you’ve read and accepted the Terms.
Once your order is placed, you will receive an electronic order confirmation via email. It’s your responsibility to enter a correct email address. Please save the confirmation, as it serves as your receipt and proof of purchase.

3. Payment, Prices & Fees

All prices are listed in DKK and include Danish VAT where applicable.

We accept:
Visa
Mastercard
Dankort
American Express
MobilePay
Apple Pay
Google Pay

No card fees are charged.
Your payment will be deducted once the item is shipped. If payment fails, the order will not be processed.

4. Taxes, Duties & Customs

For orders outside the EU:
The Customer is responsible for all applicable import duties, customs charges, and local taxes.
These are not included in our prices and must be paid upon delivery.
Scanovus has no control over these charges. Contact your local customs office for more info.

5. Shipping & Delivery

We ship worldwide using trusted delivery partners (e.g., GLS and local equivalents).

Denmark:
Parcel shop delivery: 39 DKK (free for orders over 300 DKK)
Home delivery: 59 DKK
Delivery time: 1–3 business days

EU:
Delivery time: 2–5 business days

Worldwide:
Delivery time: 5–8 business days
If your destination is not listed at checkout, contact us at [email protected]

If delivery is significantly delayed, you may cancel your order. If the order has already shipped, it must be received and returned per our return policy.

6. Right of Withdrawal (EU/Worldwide Policy)

As a consumer, you have a 14-day right of withdrawal, starting from the day you receive the item(s).

To cancel:
Notify us via email: support@dship

You have 14 days from your notice to return the item(s)

You may return part of your order, but shipping fees will not be refunded unless the entire order is canceled.

7. Returns

EU Customers: Return shipping is at your own cost.
International Customers: Return shipping and customs fees is at your own costs.

All returns must be sent directly to our return address (no pick-up points accepted).

Returned items must be in the same condition as received, preferably in original packaging. If the item has been used or damaged beyond standard inspection, we may reduce the refund accordingly.

8. Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all products. If you’re not satisfied, return the product in its original packaging and condition. You cover return shipping and customs fees if any, and we refund 100% of the product cost.

9. Refunds

Refunds will be processed within 14 days of us receiving your return or proof of return.
Refunds will be issued using the same method of payment. We may withhold the refund until the item is received.

10. Disclaimer for Use in the USA and Canada

Our products are designed to operate with a power supply of 220-240V. If you wish to use our machine in the USA, Canada, or other countries that use a voltage of 110-120V, a step-up adapter is required to convert the voltage to 220-240V.

By using a step-up adapter, you take responsibility for any damages that may occur due to improper use of the product, including, but not limited to, electrical faults, fire, or other incidents. It is your responsibility to ensure that the selected adapter can handle the required voltage and power consumption (1250W).

We recommend using only high-quality adapters and, if necessary, consulting a professional to ensure proper installation and use. Scanovus disclaims any responsibility for damages caused by the use of an adapter and is not liable for any faults or damage caused by inadequate voltage or power supply.