FAQs
Find answers to our most frequently asked questions here!
At Scanovus, we offer a 30-day satisfaction guarantee on all our products. This gives you the opportunity to try the product at home and return it if you are not completely satisfied. Return shipping and any customs fees are the responsibility of the customer. We will refund 100% of the purchase price, as long as the product is returned in its original packaging. Your satisfaction is our priority, and we make it easy to shop with us.
Our standard delivery is primarily within Europe, if delivery needs to be made outside the country’s borders, please contact us at [email protected] to find a solution.
After your order has been placed, you will receive an order confirmation within a few minutes. If you do not receive this email with a confirmation of your order, please check your spam folder. The lack of order confirmation may also be due to an incorrect email address when placing the order. Based on the above possibilities, even if you have not received an order confirmation, the order may still have gone through correctly. Therefore, we recommend contacting us by email or phone before placing a new order, to avoid double billing.
We will send the package your way as soon as possible, and deliver your order within 1-3 working days. If there are special offers or peak seasons, there may be a longer delivery time due to busyness. If the order is to be delivered outside Denmark, there will be a longer delivery time with the order.
Please contact us by email: [email protected] and we will help you with the return.
STORE-PIT, ATT: SCANOVUS
Address:
Fiskerbakken 5, 3250 Gilleleje, Denmark
If you regret your purchase and wish to cancel your order, please contact us as soon as possible.
If you have received delivery confirmation, it is no longer possible to cancel your order. In this case, you will have to return your order after receipt. If this happens, please contact us at [email protected]. You will be able to get your money back and will receive a return label.
If you regret your purchase and wish to cancel your order, please contact us as soon as possible.
Scanovus will refund the purchase price as soon as possible after receiving the product and confirming that the returned product matches the terms of the product return and cancellation policy. You will receive an email confirmation when the refund has been processed.
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For optimal results, the shirt/sweater/trousers should come directly from the washing machine onto our automatic iron. This means you don’t have to wait for your clothes to dry before ironing them.
We aim to respond to your inquiry within 24 hours. Please note that response times may be longer on weekends and public holidays.